RETURNS & EXCHANGE

RETURNS & EXCHANGE

All products purchased from www.imperialstores.com.pk can be exchanged within 7 days of purchase only if:

  • The item(s) is faulty, damaged or defective at the time of delivery.

  • The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.

    You must notify us within 3 days of delivery by writing to info@imperialstores.com.pk or by calling at 03459599538 , in case you want to raise a dispute. At IMPERIAL, we look at each dispute on a case-by-case basis and tries to be fair to both parties

    Replacement will be sent in case a defected/faulty/damaged item is shipped.Buyer pays return shipment.You will be required to email photographic evidence of the defective item at info@imperialstores.com.pk, within 7 days of purchase before any claims can be processed.

    There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

    • Exchange request is made outside the specified time frame.

    • The product is damaged because of use.

    • The product has tampered.

    • Anything is missing from the package including price tags, labels, original packing, and accessories.

    IMPERIAL does not offer a “refund” or “Money Back Guarantee” on purchased items.